Parameds.com, our medical records retrieval partner, is working at full capacity and has implemented remote employee protocols. Their mail processing centers only have essential personnel as well as those that can only work from the office. They are taking all recommended precautions to keep them and the environment safe. All outgoing mail is being processed as usual. They are encountering some facilities that are closed and are making sure to update us on each individual case. At the same time, they are putting together an updated list of facilities that are closed, and if they know for how long they plan to close. They have not yet been advised of any delays at copy service companies and will provide updates if anything changes.
Milliman and MIB have automated request and response procedures in place with us, and no issues are expected. Both have executed business continuity plans for their employees.